The City of Surrey is Canada's fastest growing municipality, and one of its most diverse. But the City's website wasn't telling its story, or helping its residents get the services they wanted. They needed a complete overhaul of their web communications. They also didn't have a lot of time: about eight months from start to finish.
Our work began with a full governance audit and a series of recommendations on communication strategy, human resources and organizational structure. From there, we did pretty much everything else you can think of, including:
- Redesigning four major web properties (City, Libraries, Youth, Kids)
- Implementing new governance and HR models
- Designing and building the GoSurrey iPhone app to connect residents to city services
- Video and storytelling production
- Implementing Open Text Web Site Management
- Creating and managing an external data centre to host and deliver the CMS and website
- Migrating and redeveloping a 20,000-file document repository
- Configuring and designing search interface
- Integrating Google Translate to provide site content in 50 languages
The new Surrey.ca has been applauded by residents, staff, council, media and stakeholders. The site, previously only available in English, is now translated into 50 languages – a drastic improvement in language accessibility that allows Surrey residents of all backgrounds to engage with the site. Our work with the City of Surrey continues.